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At Goldgourmet, customer satisfaction is our first priority. We will gladly accept the returns of your unused or defective purchase within 14 days of delivery. We are proud to offer a stress-free return and exchange policy. All returns will be refunded and issued through the original form of payment. To begin the return, follow the guidelines below. In order to receive a full refund, all returns must be received within 14 days of delivery. Please contact us at Info@goldgourmet.qa
For defective products or if the customer has received the wrong item, please call or email Goldgourmet at the number/email below within 24 hours of delivery. Please have your order number included in the email or ready for the call.
All returned items must include a copy of the invoice/receipt and be in the same condition upon delivery. Leather tags, dust bags, any accessories and authenticity cards accompanying the delivered purchase must be included. Merchandise that has been used or worn is not eligible for return. If an item has become damaged, soiled or altered after delivery, you will be charged a 50% restocking fee from the original purchase price. Monogrammed or personalized items are non-returnable.
RETURNING AN ITEM - EVERYDAY FREE RETURNS
If you would like to return an item that has been shipped to you, please follow the instructions outlined below.
At Goldgourmet, unfortunately, we do not accept exchanges at any time. You must return your product within 30 days. A refund will be credited to the original method of payment. You then can re-order a new product on www.goldgourmet.qa. Monogrammed and personalized items cannot be exchanged.
A customer can cancel an order if he/she wishes, however, the cancellation request should be made before dispatching the order from our warehouse. If any payment was done, will be refunded through the same payment method, which order was placed.
All the products in Goldgourmet are sold by various Sellers and Brands in the region. Goldgourmet does not give any special warranty for any products, however, the terms of the respective seller’s warranty will apply.
Please note, we do not offer credit for any purchases.
To return in store, simply bring the item and invoice/receipt to the address below within 14 calendar days of delivery, and a manager will assist you with the process.